Cancellation & Refund

1. Product and Service Cancellation

At Macberries Infotech, we understand that circumstances may arise requiring you to cancel your order or service subscription. Our cancellation policy is designed to be fair and transparent while protecting both our customers and our business operations.

1.1 Product Orders

• Orders can be cancelled before shipping at no additional cost
• Once an order has been shipped, cancellation requests will be treated as return requests
• Custom-developed products or solutions cannot be cancelled once development has begun
• Cancellation requests must be made through our official support channels

1.2 Service Subscriptions

• Monthly service subscriptions can be cancelled at any time with immediate effect
• The service will remain active until the end of the current billing period
• Annual subscriptions cancelled within 14 days of purchase are eligible for a full refund
• Annual subscriptions cancelled after 14 days may be eligible for a partial refund, prorated based on the remaining unused period, less a service fee

2. Refund Policy

We strive to ensure that all our products and services meet the highest standards of quality. However, we also understand that there may be instances where a refund is necessary.

2.1 Product Refunds

• Products may be returned within 30 days of delivery for a full refund if found to be defective or not as described
• To be eligible for a refund, the product must be in its original packaging and in the same condition as received
• Shipping costs for returns are the responsibility of the customer unless the return is due to our error
• Once we receive and inspect the returned product, we will process the refund within 7-14 business days
• Refunds will be processed to the original payment method used for the purchase

2.2 Service Refunds

• If you are not satisfied with our services, please contact our support team within 14 days of service delivery
• Services that have not met the agreed-upon deliverables may be eligible for a full or partial refund
• One-time service fees may be refundable if the service has not been rendered or completed
• Customized services that have been delivered as agreed upon are generally non-refundable
• SaaS subscriptions include a 7-day money-back guarantee for first-time subscribers

3. How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

1. Contact our customer support team at support@macberries.com or call us at +91 9626116411
2. Provide your order number, purchase date, and detailed reason for cancellation or refund
3. For product returns, await instructions on how to return the item safely
4. Once your request is processed, you will receive a confirmation email with details about your refund status
5. Track your refund status through our customer portal or by contacting support

4. Processing Timeframes

We are committed to processing your requests in a timely manner:

• Cancellation Acknowledgment: Within 24 hours of request
• Refund Processing: 7-14 business days after approval
• Credit Card Refunds: 3-5 business days to reflect in your account
• Bank Transfer Refunds: 5-10 business days depending on your bank
• Digital Wallet Refunds: 1-3 business days

5. Exceptions and Special Cases

Certain items and services are exempt from our standard cancellation and refund policy:

• Custom-developed software or solutions specific to your business needs
• Services where work has already been substantially completed
• Digital products that have been downloaded or accessed
• Products that show signs of misuse, damage, or normal wear and tear
• Emergency support services already rendered
• Third-party licenses or subscriptions purchased on your behalf

6. Dispute Resolution

If you are not satisfied with our response to your cancellation or refund request, we encourage you to:

• Escalate the matter to our management team through support@macberries.com
• Provide all relevant documentation and correspondence
• Allow up to 5 business days for management review
• Consider alternative dispute resolution methods if needed

7. Policy Updates

Macberries Infotech reserves the right to modify or update this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify existing customers of significant changes via email.

Last Updated: June 2025