Shipping & Delivery

1. Delivery of Physical Products

At Macberries Infotech, we are committed to ensuring that your orders are delivered promptly and efficiently. This policy outlines our guidelines for shipping and delivery of physical products to locations across India and internationally.

2. Order Tracking

Stay informed about your order status with our comprehensive tracking system:

• Receive shipping confirmation email with tracking number
• Click the tracking link in your shipping confirmation email
• Contact our customer support team with your order number
• Log into your account on our website for order status updates
• Real-time SMS updates for major milestones

3. Digital Products and Services Delivery

For digital products and services, delivery is typically immediate or according to the agreed-upon schedule:

3.1 Software Products

• Download links or access credentials provided via email immediately after successful payment
• For large software packages, download instructions provided within 24 hours
• License keys and activation instructions included
• 24/7 download support available

3.2 SaaS Solutions

• Account setup and access credentials provided within 24 hours
• Setup assistance and onboarding scheduled according to service package
• Training materials and documentation included
• Dedicated account manager assigned for enterprise clients

3.3 Custom Solutions

• Delivery timeframes specified in the project agreement
• Milestone deliveries communicated as per project plan
• Regular progress updates and reviews
• Final delivery includes complete documentation and support

4. Shipping Costs and Policies

Transparent pricing with no hidden charges:

4.1 Cost Calculation

• Weight and dimensions of the package
• Delivery destination (domestic/international)
• Selected shipping method (standard/express)
• Insurance coverage (optional)
• Special handling requirements

4.2 Free Shipping Offers

• Free standard shipping on orders above ₹5,000 within India
• Free express shipping on orders above ₹10,000
• Special promotional offers during festive seasons
• Corporate clients enjoy preferential shipping rates

5. Delivery Issues and Resolution

5.1 Delayed Deliveries

If your order is significantly delayed beyond the estimated delivery time:

• Contact our customer support team immediately
• We will investigate the status with the shipping carrier
• Provide regular updates on resolution progress
• Offer compensation for significant delays caused by us

5.2 Failed Delivery Attempts

• Carrier will leave a notification with rescheduling instructions
• Package held at local facility for pickup if needed
• Additional delivery attempts can be scheduled
• Package returned to us after multiple failed attempts
• Redelivery charges may apply for multiple failed attempts

5.3 Lost or Damaged Packages

• Contact our customer support within 48 hours
• Provide order details and description of the issue
• We will file a claim with the shipping carrier
• Arrange for replacement or full refund
• Investigation typically completed within 7-10 business days

6. International Shipping

We ship to most countries worldwide with special considerations:

• Customs duties and taxes are the responsibility of the recipient
• Delivery times may vary due to customs clearance
• Some products may be restricted in certain countries
• Additional documentation may be required for customs
• Insurance coverage available for international shipments

7. Special Handling Services

• Fragile Item Handling: Extra protection for delicate products
• Signature Required: Ensures secure delivery to recipient
• Saturday Delivery: Available for urgent orders
• Installation Services: Professional setup for complex equipment
• White Glove Delivery: Premium service for high-value items

8. Policy Updates

Macberries Infotech reserves the right to modify this Shipping and Delivery Policy. Changes will be effective immediately upon posting on our website. We will notify customers of significant changes that may affect their orders.

Last Updated: June 2025